At Niasha, we take pride in offering high-quality, anti-tarnish jewelry. However, we understand that occasionally, issues may arise. Our return and exchange policy is designed to ensure your satisfaction while maintaining the quality and exclusivity of our products.
Return Policy
All Sales Are Final : Due to the nature of our products, we do not offer returns or refunds. We encourage you to choose carefully before making a purchase.
Exchanges for Defective or Incorrect Items: If you receive an item that is defective or does not match your order, we are happy to offer an exchange. To initiate an exchange, please contact us at [email address] within 2 days of receiving your order. Be sure to include a clear photo or video of the item along with your reason for the exchange.
Exchange Process: Once your exchange request is approved, we will arrange a pickup of the incorrect item and send out the correct one promptly. Please note that exchanges are only applicable for defective items or items that do not match your order.
Sale Items: Items purchased during a sale are not eligible for exchange or return, except in cases where the item is defective or does not match your order. Any issues with sale items must be reported within 2 days of delivery.
Exchange Policy for Ring Size Issues or Undesired Products
Exchange Fees: Please note that a fee of INR 199 (subject to change based on location) applies for all exchanges. This fee covers shipping and handling.
Initiating an Exchange: If you need to exchange a product due to a ring size issue or if you simply wish to exchange an undesired item, please notify us via email at niashaindia@gmail.com within 2 days of receiving your order. Include your order number and the new size or product you wish to exchange.
Condition for Exchange: The item must be in its original condition and packaging. After we receive and inspect the item, we will send out the replacement.
Shipping Costs: The customer is responsible for shipping costs associated with exchanges. We will assist with the exchange process, but timely communication is crucial.
Policy for Acrylic, Resin, and Stone-Embellished Jewellery
Items Covered: This policy covers jewellery made from acrylic, resin, and pieces with delicate stones or zircon embellishments.
Exchange Window: We offer exchanges for these items within 3 days of purchase, provided they are unworn and in their original packaging with tags attached.
Important Note: Due to the delicate nature of these materials, we cannot offer refunds or exchanges after 15 days. Acrylic, resin, and stone-embellished items are more susceptible to breakage and stone loss, depending on usage.
Care Recommendations: To ensure the longevity of your jewellery, store it in the provided pouch or a soft, fabric-lined box. Remove your jewellery before showering, swimming, or exercising.
Thank you for choosing Niasha. We appreciate your business and look forward to serving you again. If you have any questions or concerns, please don't hesitate to contact us.